FAQ

It is necessary to take into consideration, that quote consists of two prices – Bid price and Ask price. All charts in the terminal are formed by Bid prices.

Sell order is open at the lowest price of the quote – Bid, and closed at the highest one – Ask.

Buy order is opened at Ask price and closed at Bid price.

For instance:
For you Sell order Take profit is set at 1.3125.
Price on the chart reached 1.3124, but the order didn’t close at Take profit.
Chart displays Bid prices, but Sell order is closed at Ask price.
(Ask = Bid + Spread)
Thus, when Bid=1.3124, Ask=1.3127.

In other words minimum price for your order was 1.3127, so it didn’t close.

It is necessary to take into consideration, that quote consists of two prices – Bid price and Ask price. All charts in the terminal are formed by Bid prices.

Sell order is opened at Bid price and closed at Ask price.

Buy order is opened at Ask price and closed at Bid price.

For instance:
For you Sell order Stop Loss is set at 1.8943.
Price on the chart reached 1.8942, but the order closed at Stop Loss.
Chart displays Bid prices, but Sell order is closed at Ask price.
(Ask = Bid + Spread)
Thus, when Bid=1.8942, Ask=1.8946.

In other words minimum price for your order was 1.8946, so it closed.

In the trading terminal, please, choose Tools from the top menu, then click Options. In the Options menu choose the Charts tab, put a tick near Show Ask line.

Before you launch trading terminal, please, copy expert advisor files to the Experts folder in the MetaTarder folder on your hard disk drive. For instance, C:\MetaTrader\Experts. If you wish to install a new indicator, copy Indicator files into the Indicators subfolder in the Experts folder: for instance, C:\MetaTrader\Experts\Indicators.

Launch the platform. Choose an expert advisor or indicator you need from the Navigator window, drag and drop it on a chart.

Choose Account history tab from the Terminal window in the trading terminal. Right-click on any place of Account history tab, choose All history or set a necessary time period by choosing Custom period, Last month or Last 3 months.

If you open the New order window in the trading terminal, but Sell and Buy buttons are not active (grey), try to change the lot volume. Maybe, the lot volume you have set is lower than the minimum possible volume or higher than the maximum volume specified for certain account type. Additionally, make sure free margin on your trading account is sufficient for opening position of such volume.

The only possible reason in such a case is that you use investor password for logging in to the trading terminal. Please, log in to trading terminal again using your trader’s password.

You didn’t take Limit & stop level into consideration when setting Stop Loss order. Limit & Stop level is a price range (in points) from the current market price. Within the range Stop loss, Take profit and other pending orders cannot be set. If you try to set a pending order inside the price range, the server will return the “Invalid stops” message and will not accept the order.

Or you try to set Stop Loss order incorrectly in respect to the current price:
In case you add Stop Loss order to Sell order, Stop Loss must be set higher than the current price with spread and Limit&Stop level (see above) taken into consideration (in the terminal all charts are formed by Bid prices, but Sell order is closed at Ask price).

In case you add Stop Loss order to Buy order, Stop Loss must be set lower than the current price with spread and Limit&Stop level taken into consideration.

Limit & Stop level is a price range (in points) from the current market price. Within the range Stop loss, Take profit and other pending orders cannot be set. If you try to set a pending order inside the price range, the server will return the “Invalid stops” message and will not accept the order.

Please take into consideration that the first value of Limit&Stop level is valid in the frame of normal market conditions. The second value is valid during important economic news periods.

In order to save your custom settings use the Save profile feature. Choose Profiles in the File menu, then click Save as. Set a profile name. Your settings will be saved to the Profiles subfolder in the trading terminal folder on your hard drive. Create a reserve copy of profile files if necessary, then copy it back to the Profiles folder.

In case Trailing stop is used, keep in mind that this type of order works only on the computer it was set on, and only if a trader is authorized under his login and trader's password.

No, there is no difference between quotes on standard and micro accounts.

As instrument price reaches the level you have set in a pending order, free margin level on your account is automatically checked before opening pending orders. In case, free margin is insufficient, pending orders are cancelled with comment “Deleted [No money]”. You can see comments in the Account history tab in the Terminal window in the trading terminal.

If you see “No connection” message in the bottom right corner of the terminal window, you need to perform the following operations:

-Close the terminal and launch it again. If it didn’t help, continue with the next step.

Check your Internet connection. Maybe, there are some problems on your Internet provider’s side. If there are no problems with your Internet connection, continue with the next step.

- Left-click on the "No connection” message and choose Rescan servers from the menu. If it didn’t help, continue with the next step.

- Choose menu File – Login and enter your login (trading account number), trader’s password, server address (see What are the IP addresses of real and demo accounts?) and press Login. If it didn’t help, continue with the next step.

- Check if there are several trading terminals of deferent brokers running simultaneously on your PC. If it is so, close them and restart the MF Trader 4 terminal.

- Most probably, port 443 is blocked in your local network. Please ask your system administrator to give you proxy-server address and port to access the Internet. Also you can get this information in your web-browser: Click menu “Service” – “Browser settings” – “Connections” – “LAN Settings” and write out proxy-server number and port number. After that in the trading terminal press “Tools”- “Options”. Put a tick in the “Enable proxy-server”, press “Proxy…" and fill in the fields with proxy-server address and port. If you use login and password for logging in to the Internet, you need to fill them in the corresponding fields.

- You have antivirus software installed on your PC that blocks terminal operation via port 443. Switch the antivirus system off. In case terminal connects to the server after it, that was the reason. In order to solve the problem you need to allow port 443 in the antivirus software settings or add MF Trader 4 in the list of allowed applications.

- Your terminal is not up to date (old build). You need to update the terminal to the latest version via automatic update system "LiveUpdate”, or download the trading terminal from our website and install it on top of the old version. You can check build of your terminal in the menu “Help”-“About…”.

- Contact client support department using the contacts listed on the website in the Contacts section and check if there any server problems at the moment or you are the only person with such problem.

- In case there are no server problems and all the previous steps didn't help you, uninstall the trading terminal from your computer, download setup file from the company’s website and install again to another (new) folder.

The possible reasons are:

- You made a mistake in your account number, trader’s password or trading server address when logging in to your trading account.

- You haven’t used your real account for more than 90 days, thus it was moved to archive. In order to recover it from archive you need to sent a letter to support@masterforex.org, containing number and type of trading account you wish to recover.

- You have used your real account for more than 30 days, thus you need to open a new demo-account.

Such situation is possible if you try to generate a new order, with the previous requests for position opening/closing/change being not yet executed.
Just restart the trading terminal to solve the problem.

This may be due to several reasons:

1. Trading session for a financial instrument is closed. Information on trading hours can be found in the Contract specification section on our website.

2. Futures CFD contract expires soon, so it is quoted in closing mode.

If none of the above reasons is applicable, please contact our Client support department using any contact means.

If you have downloaded the platform from our website, its settings are already adjusted properly. Thus, it's unnecessary to set connection parameters in MF Trader 4 settings.

Such situation is typical for corporate networks. In order to solve the problem, please, contact your network administrator and ask him to allow connection to trading server address.

Besides, a router itself has its own built-in firewall that can handicap trading terminal normal operation. In order to solve the problem you can switch a firewall off (but your system administrator may not allow it) or open port 443 in the firewall settings.

The most probable reason is that you entered your e-mail incorrectly during personal cabinet registration. If you are sure your e-mail address was entered correctly, please, check your e-mail safety settings, maybe spam filters don’t allow you to receive letters from us. Also check your spam folder, letter may be there.

In case the above methods didn’t help, please, contact the client support department.

Yes, you can. In the trading terminal choose Account history tab, right click and choose “Save as report”/”Save as detailed report” from the pop-up window.

This is normal situation. Some news, coming to your trading terminal from news provider, consists of heading only.

First of all, you need to switch off the “Auto scroll" function (Menu “Chart” – “Auto scroll"). Choose D1 timeframe and press “Enter” on your keyboard. In the bottom left corner of a chart you will see the fast navigation bar, in which you need to fill a necessary date as YYYY.MM.DD (for instance, “2009.10.17”) and press the “Enter” button. You will be instantly transferred to a necessary date.

In such case make a right click on the Market Watch window and choose Show all or Symbols. Choose the instrument you’re interested in from the Symbols window and press Show.

In order to launch chat you need:

Download the installation file using the link. Download chat.

Double click on the downloaded file to launch chat installation.

During installation specify a destination folder of MetaTrader4 from MasterForex:

MetaTrader - Masterforex\experts\scripts.

In case you use Windows 7 or windows Vista, installation to Program files folder is not recommended.

If it's installed to the folder mentioned above, you need to launch MetaTrader4 on behalf of administrator.

Otherwise, application stability can’t be guaranteed.

In MT4 settings (Tools –Options-Expert advisors):

Put a tick “Allow DLL imports”

remove tick “Confirm DLL function calls”

Open any chart and Navigator window in the trading terminal.

Run the script by double clicking Scripts – MFTrader4 Chat (Do not drag and drop the script on a chart).

Chat is functional on real standard, micro and ECN accounts.

Check that DEP (Data Execution Prevention) is only turned on for the main programs and Windows services:

Right click on the Computer icon on your Desktop and choose the Option command in the pop-up menu.

Choose Advanced system parameters.

Go to the Advanced field and click on the Settings button in the Quick Actions section.

Go to the Prevention of discharged data. Choose the first option Turn DEP on only for major programs and Windows services and click OK.

Press OK in the settings window and close it.

Restart the computer.

Start MF Trader 4 client terminal.

The trading terminal time is GMT+2.

The trading terminal works on GMT +2 time. On Monday trading starts at 00:00 and stops at 23:00 on Friday.

СDownload the trading terminal from website. Demo-account can be opened in the trading terminal. To open a demo-account launch the terminal, in the «File» menu choose the «Open account» option. Fill in the registration form and put a checkmark in the parameter «I agree to subscribe to your newsletters». Click «Next». Choose the server MasterForex-demo or MasterForex-ECN if you want to open ECN demo-account (you need to install MF Trader 4 ECN first). After that you will get login and trader’s password for the demo-account. Click «Done». Now you can use your demo-account.

Yes, strategies based on short-term transactions are not restricted.

Working with MasterForex you can open locked positions. Margin for locked positions is 50%.

Trading with MasterForex you can use all types of expert advisors and ATS.

MasterForex Company is registered in Cyprus.

MasterForex is a full member of the Commission for Regulatory Relations between Members of Financial Markets (KROUFR). All decisions of the arbitral commission are mandatory for the company. You can contact KROUFR with a question about the company’s work and get an official response. Besides, all deposits of our clients are insured by KROUFR.

On our website click the «Representative offices» tab. In the menu choose a country and a representative office (city). You will go to the website section devoted to the selected representative office.

The differences between trading accounts concern the following: minimum deposit, minimum lot, leverage, etc. You can find the full list of differences on the company’s website in the «For traders» - «Trading conditions» section. Find the list of available trade instruments in the «For traders» - «Contract specification» section.

MasterForex offers its clients trading with fixed spread on standard, micro, demo accounts and floating market spread on ECN and CFD accounts. You can find spread values for different trade instruments in the «For traders» - «Contract specification» section.

The procedure of leverage size determination is conducted in conformity with articles 3.1.19, 3.1.20 and 3.1.21 of the Client agreement. The credit leverage is set by a client himself.

When equity is less than $10 000, maximum leverage is 1:500. When equity is $10 000 - $50 000 maximum leverage is 1:200. When equity is more than $50 000 maximum leverage is 1:100.

Leverage can be changed once in 24 hours.

Yes. MasterForex provides its Muslim clients with the possibility of swap-free trading. Swap-free service is provided in accordance to Additional agreement on the usage of islamic Trading accounts (swap‐free). Trading accounts of non-Muslim clients, who wish to trade without swaps, will be charged commission (see Trading conditions on the website).

If a trading account is not used by a client for 90 days, such account becomes unavailable for trading. After the specified period if a client doesn’t perform any activities in relation to an account and doesn’t use it, such account is archived. An account will not be archived if its balance exceeds $5, there are opened positions or pending orders on it. To make an account available again it is necessary to contact the Client support department via email asking to recover the account from archive.

If there is no deposit to the account within 10 working days after account opening, the company has the right to transfer such account to archive.

To withdraw funds from your personal wallet it is necessary to have enough money on your wallet and to pass certification of user procedure. If you withdraw via payment systems, it is necessary to pass certification of payment details. You can pass certification of user and payment details in your personal cabinet.

First of all it is necessary to pass certification of user and certification of payment details.

Withdrawal is conducted using the same methods that were used for deposit in proportional ratio in relation to deposited amounts. Withdrawal is only possible to certified purses in payment systems.

It is possible to withdraw using the following methods:
Webmoney (WME, WMU, WMZ, WMR)
RBKmoney
Liberty Reserve
AlertPay
Wire transfer in USD
Wire transfer in EUR

You can make a withdrawal request using your personal cabinet. During withdrawal from a trading account at first funds are transferred to the personal wallet balance and then to a payment system purse or to a bank account.

Withdrawal requests are processed by the Financial department within 3 working days from 9.30 a.m. till 6 p.m. GMT +4.

Depositing to a personal wallet is possible without certification of payment details.

You can add funds to your personal MF wallet or your trading account by means of:

Electronic payment systems:
Web Money
RBKmoney
Liberty Reserve
AlertPay
Yandex.Money (via RBKmoney)

From Russian Federation
Wire transfer (USD and EUR)

From other countries:
International wire transfer (USD and EUR)

You can find the full list of deposit methods on the company’s website in the section «For traders» - «Payment systems».

Commission for wire transfer can vary according to the country of your residence. Commission of payment systems is shown in the «For traders» - «Payment systems» section. Please note that MasterForex doesn’t charge any commission for depositing/withdrawal.

If you deposit funds via Personal cabinet using Webmoney, RBKmoney, Liberty Reserve or AlertPay, funds are transferred to your personal wallet/trading account immediately.

In case of wire transfer the deposit period depends on banks which process a transfer. On the average it takes 3-5 working days depending on the country of sender. In some cases it can take up to 14 days. As soon as the funds come to MasterForex bank account, they are transferred to your personal wallet.

After sending a wire transfer it is necessary to make a payment notice via personal cabinet.

If you transferred funds to your personal wallet but the amount didn’t come, you have to log into your personal cabinet, enter the «Deposit funds» section, click the «Payment notice» tab and fill in the form with details of your payment. On the basis of this notice your payment will be processed by the Financial department within 24 hours.

If you deposit by wire transfer, payment notice is obligatory.

Withdrawal request is processed within 3 working days. The period of receiving funds to your bank account or to your payment system account depends on your payment system. In some cases when you withdraw by wire transfer, receiving of funds to your bank account can take more time (more than 7-8 days). In this case please contact your bank to get information about the transfer.

According to the Company’s Financial Regulations funds can be withdrawn both from the personal wallet and from the trading account of a Client. When funds are withdrawn from the balance of a personal wallet the operation is proceeded as one transaction.

When funds are withdrawn from a trading account, the operation is processed in three steps:
1. Withdrawal of funds from a trading account;
2. Transfer of funds to personal wallet;
3. Withdrawal of funds from a personal wallet to a payment system account.

Thus, if funds were withdrawn from your trading account but weren’t transferred to your payment system account, check your personal wallet balance. Funds are there and withdrawal request is in the queue for procession. The request is processed on a common basis within 1-3 working days.

In case of depositing using different methods, withdrawal is processed using the same methods in proportional ratio in relation to deposited amounts.

Proportional withdrawal of funds is carried out if depositing of account was conducted using different methods (different payment systems). In such case withdrawal is processed using the same methods in proportional ratio in relation to deposited amounts.

Example:
Account depositing was conducted as follows:
WMR – $5
WMZ- $1
Wire transfer - $20
Profit (amount earned up to deposit) - $15

How much money can be withdrawn using bank transfer?
Balance at the moment of withdrawal = 5 + 1 + 20 + 15 = $41
Deposit = 20 + 1 + 5 = $26
We should calculate percentage correlation between amounts deposited by each of the payment systems and the total deposit amount:
5/26 = 19%; 1/26 = 4%; 20/26 = 77%
Now we should calculate how much money can be withdrawn using bank transfer: 41*77% / 100 = $31.57 - maximum amount that can be withdrawn via bank transfer.

First of all, please, make sure you didn’t violate any conditions of a bonus action. Secondly, make sure the period of bonus crediting has not expired yet. If you are sure that you didn’t violate any of the bonus conditions and the period of crediting has expired but the bonus still hasn’t been added to your account, please contact the Client support department.

If your payment notice is rejected with such comment, it means that you made a second notice for the payment which was already processed. Or the payment was processed automatically and payment notice was not necessary.

It means that the rejected request duplicated a withdrawal request that was already processed before.

In this case, make sure that the payment was actually transferred. Perhaps the payment was not processed by a payment system or you made a mistake while filling in a payment order to a bank. Also, make sure you didn’t make any mistakes while making a payment notice. If mistakes were made, create a new payment notice; carefully fill in all the fields.

This comment means that you have created several requests for the same withdrawal.

Funds on your trading account or your personal wallet (depending on where you want to withdraw from) are insufficient, thus withdrawal request can’t be processed.

Please pass the certification of user in your personal cabinet, and then create a new request for withdrawal.

This comment means that you entered wrong bank details/receiver trading account in your withdrawal\internal transfer request. In this case you should create another request with proper bank details.

Withdrawal from a trading account is only possible using the same payment systems that were used for depositing.

In case depositing was conducted using several different payment methods, withdrawal must be conducted using the same methods in proportional ratio in relation to deposited amounts.

Currency conversion in case of funds depositing/withdrawal is conducted at exchange rates, uploaded from MetaTrader at the moment of deposit/withdrawal request generation. Exchange rates are updated every 15 minutes.

In case of funds withdrawal/depositing in RUR, exchange is conducted at the official exchange rate, determined by the Central bank of Russian Federation as on a date of request generation.

<>pIn case of funds depositing/withdrawal in UAH exchange is conducted at the cross-rate, determined by the Central Bank of Russian Federation as on a moment of deposit/withdrawal request generation. Thus, cross-rate is calculated on the basis of USDRUR and UAHRUR exchange rates.

Withdrawal from a non-certified personal wallet is only possible in case of the Client agreement cancellation, i.e. account closing and withdrawal of the initial deposit.

Protection code is an extra security measure used during funds transfer from Web Money account. Protection code is a combination of symbols. It can be generated both by system or user himself (depending on configuration). In case a protection code is used, funds transfer can only be received by a receiver after a correct protection code is entered at the system’s request. A client can set a protection code at the moment of deposit\withdrawal request generation. In case of withdrawal, funds are transferred to a client with a code mentioned in a request. In case of depositing, funds are transferred to a personal wallet/trading account only if a code, mentioned in a deposit request, matches the code that a client set at the moment of funds transfer.

In case of funds withdrawal a protection code expires in 1 day.

In case of invoice payment a protection code expires in 5 days.

If a client fails to enter protection code during the mentioned time period, all the withdrawn funds will are automatically transferred back to the company’s Webmoney account. In such case a client can choose:
a) Funds can be transferred back to a client’s trading account / personal wallet (excluding Webmoney commission);
b) Funds are transferred again to a client’s WM account.

Internal transfers between personal wallets of third parties are not possible.

Internal transfers can be conducted between trading accounts of any type, opened in the same personal cabinet.

Funds withdrawal is only possible to payment systems accounts that were certified via personal cabinet. A client is fully responsible for correctness of payment details, when submitting a payment details certification request.

Withdrawal to bank accounts of the third party is impossible.

Trading account funding is possible from a purse in any payment system, if MasterForex works with this payment system.

It is impossible to deposit funds from a third party’s bank account.

MasterForex doesn’t charge any commission, but bank or payment system that you use for depositing/withdrawal may charge it.

Such service is unavailable. Client can add/withdraw funds using the following payment systems:

Web Money
Liberty Reserve
RBK Money
Yandex Money (only deposit in transit through RBK Money)
Wire transfer (USD and EUR)

The company doesn’t act as a fiscal agent of Russian Federation. The company strongly recommends not violating the laws of client’s country of residence / registration and paying taxes in time and in full. We advise you to consult your tax advisor, if necessary.

Personal cabinet is a secure section of the company’s website - a client’s personal area, in which he/she can manipulate trading accounts and funds.

Personal wallet is understood as a personal account of a client. When funds depositing is conducted, funds are transferred to a personal wallet. When funds withdrawal is conducted, funds are transferred from a personal wallet to a client’s payment system account or bank account.

The personal wallet balance (on the top of the cabinet window) shows client's funds that can be distributed between trading accounts. These funds are not available for trading i.e. are not shown in the MetaTrader trading platform, unless they are transferred internally from a personal wallet to a trading account. A personal wallet’s balance doesn’t show the total balance of all trading accounts.

Trading account balance displays funds, available for trading. They can be seen in the MetaTrader 4 trading terminal.

In order to transfer funds from a personal wallet to a trading account and back, please, use the Internal transfers service.

This is impossible. We bring to your attention that registering several personal cabinets for the same client is NOT necessary for a full-scale work. You can keep all your trading accounts and all your funds in a single personal cabinet, and that dramatically simplifies funds transfers between your trading accounts. Besides that, user certification procedure must be passed only once.

In order to be able to withdraw funds from your personal wallet, please pass the certification of user and payment details certification procedures via your personal cabinet. After filing in the application for certification, please wait until the Client support department confirms it. Remember that funds withdrawal is possible to certified payment details only.

The documents that you upload for certification of user must fit the following specifications:

For certification of user we need a color scan of your national passport or national ID card (international passport is also suitable);

Any other documents except the listed above will be considered unnecessary and unsuitable;

If you don’t have a scanner, you can upload a photo of your document. In that case photo must be high enough quality to read the information on the document;

Scans must be in color and high enough quality to read the information on the document;

If the number of document is written on the back-side of ID, please upload both sides of ID;

If your passport or ID is in language other than English, it would be perfect, if you upload scan of your document translation. It will speed up the certification process dramatically.

In order to speed up the certification (approval) please turn your document over to correct order after scanning, so it can be easily and conveniently read. Thank you in advance;

Forged documents are not suitable for certification;

Black and white documents are not suitable for certification;

Size of uploaded documents must not exceed 2 Mb;

Uploaded files must be of gif, jpeg, jpg, png format;

When uploading the documents for certification of user, please fill your document details in the form (first of all, fill in the document number). If this requirement is not fulfilled, the certification request will be declined.

User certification applications are processed on weekdays in 3 hours from the moment o application submission.

In case your certification of user request was rejected, you can check the reason in your personal cabinet. In case for some reasons you do not see the rejection reason

In case your certification of user application was successfully approved, on the right under the list of accounts you will see “User is certified” inscription instead of ”Certification of user”.

Use this button if you incorrectly filled in a payment system account number or if you are sure somebody, who knows your login and password, has added this payment detail. By clicking this button, you will block funds withdrawal to these payment details. Addition of the same payment system account number will be impossible.

In order to ensure safety of your funds press the “Block payment details addition” button, so nobody else can add his payment details and withdraw your funds, even if he logs in to your cabinet. Blocking procedure is not obligatory but recommended. Please, don’t press this button if you are not sure that you created applications for certification of all payment system accounts you are going to use. Contact the Client support department in case you have pressed the button by inadvertency.

If you have blocked new payment details addition before, but want to add some new payment details now, you need to unblock the payment details addition function. In order to unblock payment details addition, please, download the request form in PDF form. Print and fill it in. Scan and send the filled in form to support@masterforex.org from the e-mail address you used for personal cabinet registration. Write «Payment details addition unblocking request” in the topic of your letter. After the request is checked by the Client support department, payment details addition service will be available again. You will be notified via e-mail of the fact of unblocking.

You can open as many trading accounts in your personal cabinet, as you need for working on market.

User name (login) for personal cabinet cannot be changed. If you have forgotten your login you need to check your e-mail, including folder with deleted letters: a letter with all the registration data was sent to your e-mail after personal cabinet registration.

It is necessary to remember that an old trading account is automatically transferred to a new personal cabinet in 20 minutes since a transfer request creation. In order to transfer your old account to your new personal cabinet, please, certify your personal cabinet and old account first. Besides that, registration data of old account and new personal cabinet must match together.

Funds withdrawal is possible to certified payment system accounts only. If you have already made a payment details certification request , please make sure that it was approved. You can check the status of request in “My payment details” section of your personal cabinet.

The Transfer account” button will be available after the user certification procedure is successfully passed.

In order to change your personal and contact details specified during registration, please, download the application form in pdf format. Print and fill it. Scan and send filled application form to e-mail support@masterforex.org from e-mail used for registration. Write “Application form for personal data change” in the subject of letter. Personal data will be changed after the application form is checked by the Client support department, thereof you will be notified using e-mail.

In order to change/restore your personal cabinet password, please download the application form in pdf format. Print and fill it. Scan and send filled application form to e-mail support@masterforex.org from e-mail used for registration. Write “Application form for changing/recovery personal cabinet password” in the subject of letter. Personal cabinet password will be changed after the application form is checked by the Client support department, theof you will be notified to via e-mail.

To change/restore your phone password, please download the application form in pdf format. Print and fill it. Scan and send filled application form to e-mail support@masterforex.org from e-mail used for registration. Write “Application form for changing/recovery phone password” in the subject of letter. Phone password will be changed /recovered after the application form is checked by the Client support department, thereof you will be notified via e-mail.

You can change trader’s password by yourself in the trading terminal options. Choose menu “Tools” – “Options”. Enter new password in the “Password” field in the “Server” tab and press the “Change” button.

In order to recover/change your trader’s/investor password, please send a letter to e-mail support@masterforex.org from e-mail used for registration. Write “Application form for changing the trader password” in the subject of letter. Letter must contain following information:

- Trading account number and type;
- Personal wallet number ( MF + 6 digits);
- Your full name;
- Phone password (you set it during personal wallet registration).

Phone password will be changed/recovered will be changed after the application form is checked by the Client support department, thereof you will be noticed via e-mail.

In order to change/restore your payment password, please download the application form in pdf format. Print and fill it. Scan and send filled application form to e-mail support@masterforex.org from e-mail used for registration. Write “Application form for changing/recovery payment password” in the subject of letter. Payment password will be changed after the application form is checked by the Client support department, thereof you will be notified via e-mail.

It’s impossible to change username (login) for personal cabinet. In case you have forgotten your login, you need to check your e-mail box including deleted letters folder: a letter with registration data was sent to your e-mail after new personal cabinet registration.

Margin calculation formula:

Margin = Position volume/Leverage,
Where:
Position volume = 100 000 base currency units * lot volume * current qote.
Position volume and margin are expressed in the base currency.

Example:
Financial instrument: currency pair EURUSD.
Position volume – 1 standard lot (on the Forex market it is 100 000 base currency units, in the present example it is EUR), leverage is 1:100, current quote for EURUSD is 1.6000.
Margin = 100 000/100 = 1000 EUR, or 1000*1.60000 = 1600 USD.

Information on margin necessary for CFD Futures trading is available in the “Contract specification” section of the company’s website.

Margin for CFD Stocks instruments amounts to 10% from an opened position volume (lot volume * 100 shares * position opening price). Thus, leverage for shares amounts to 1:10.

Equity value in the trading terminal expresses a current trading account status. The index is calculated the following way:

Equity = Balance + Floating profit/floating loss + credit, where:
Balance is total financial result of all completed trades and balance transactions (except credits) conducted on a trading account.
Floating profit/loss is unrecorded profit/loss of all the opened positions, calculated at the current instrument prices.
Credit – a sum of credit deposit/write off operations, conducted on a client’s trading account.

Margin level – the percentage correlation between Equity and margin, necessary for opened positions maintenance. Is calculated as follows:

Margin level = Equity/Margin)*100%,
Where Margin is margin, necessary for maintaining opened positions.

Margin level is expressed in %.

Point – a minimum value of a currency exchange rate change.

One point value calculation formula:
Point value = minimum change of a currency pair price * position volume
Exchange rates for pairs EURUSD, GBPUSD, USDCHF, etc. have 4 decimal digits. It means, minimum exchange rate change for these instruments amounts for 0,0001 in a quotation currency. Exchange rate for USDJPY is written with 2 decimal digits, so, minimum price change equals 0,01 in a quotation currency.

Example 1
EURUSD, lot volume – 1 standard lot (on the Forex market it is 100 000 base currency units, in the present example it is EUR).
Minimum exchange rate change for EURUSD amounts to 0,0001 USD.
Point value = 0,0001 × 100 000 = $10

Example 2
USDCHF, lot volume— 1.5 lot (150 000 USD), exchange rate USDCHF = 1.0300.
Minimum exchange rate change for USDCHF amounts to 0,0001 franc.
Point value = 0,0001 × 150 000 = 15 CHF
Conversion CHF to USD: 15 / 1.0300 = 14,60 USD

Example 3
USDJPY, lot volume— 0.2 lot (20 000 USD), exchange rate USDJPY = 103.50.
Minimum price change for USDJPY amounts to 0.01 Yen.
Point value = 0.01 × 20 000 = 200 JPY
Conversion JPY to USD: 200 / 103.50 = 1.90 USD

Transaction financial result calculation:

For long positions (Buy)
Profit/Loss=position volume*(closing price – opening price)

For short positions (Sell)
Profit/Loss=position volume*(opening price – closing price)

Position volume is expressed in a base currency, profit/loss – in a quotation currency.

Check the “Contract specification” for swap-point values for each financial instrument. Here is the example of swap-points charging:

You have opened a EURUSD short position for 1 lot (100 000 EUR) at 1.3700. Swap-point value for EURUSD short position: -0,3000

In 23:59 (terminal time) swap is charged to a trading account with an opened position:
Swap = Lots * Short Pips * Pip Size,
Where:
“Lots” – opened position volume (in our case it amounts to 1.00);
“Short pips” –swap-points value (in our case it amounts to -0.3000);
“Pip size” – one point value in a deposit currency (in our case it is $10).

The result is:
Swap =1.00 * (-0.3000) * 10 = -$3.0.
This amount will be shown in the trading terminal in the “Swap” column, and will be added to your balance at the moment position is closed.

The night between Wednesday and Thursday triple swap is charged, because the next workday after Friday is Monday, thus, swaps are charged in triple volume (settlement date is moved from Friday to Saturday, from Saturday to Sunday, and from Sunday to Monday).