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Trading accounts opened:
 Winners of last week
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Frequently asked questions (FAQ)Questions about trading operations
Password recovery
General questionsTechnical questions
Financial questions
Take-profit was not actuated or a delayed order did not open although it was influenced by the price. What should I do? It is necessary to take into consideration that the price consists of two components - bid price and ask price. The bid price is demonstrated in the diagram. A Sell order is opened with a bid price and closed with an ask price. A Purchase order is opened with an ask price and closed with a bid price. For example, for your EURUSD Sell order the take-profit level is 1.3125. The price in the diagram reached 1.3124, but it was impossible to close the order by the take-profit. As the bid price is indicated in the diagram, and the Sell is closed with the ask order, then at the time when bid=1,3124, ask = bid + spread = 1,3124 + 3 = 1,3127. I.e. the minimum price for your order was not 1.3124, but 1.3127, therefore it did not close. The stop-loss was actuated or a delayed order opened although it was not influenced by the price. What should I do? It is necessary to take into consideration that the price consists of two components - bid price and ask price. The bid price is demonstrated in the diagram. A Sell order is opened with a bid price and closed with an ask price. A Purchase order is opened with an ask price and closed with a bid price. For example, for your GBPUSD Sell order the stop-loss level is 1.8943. The price in the diagram reached 1.8942, but the order was closed by stop-loss. As the bid price is indicated in the diagram, and the Sell is closed with the ask order, then at the time when bid bid=1,8942, ask = bid + spread = 1,8942 + 4 = 1,8946. I.e. the maximum price for your order was not 1,8942, but 1,8946, therefore it closed. I can’t see the deals I made before in my account history? Right-click the “Account History” tab and select “All history” from the drop down menu. How can a trader’s password be recovered? A trader’s password is stored in an encrypted form and, unfortunately, it cannot be recovered. It is only possible to set a new password. To get a new password, send an e-mail to helpdesk@masterforex.org, indicating that you’ve lost your trader’s password and would like to receive a new one. Also indicate your trading account number and a telephone password. A new trader’s password will be sent to the e-mail, which you used during your account registration. How can a PIN-code be recovered? Your PIN-code is stored in an encrypted state. You may set a new pin code. Log in the trader's office and request a new one. A new PIN-code will be sent to the e-mail, which you used during your account registration. How can a telephone password be recovered? To recover a telephone password you need to send an e-mail to helpdesk@masterforex.org. Indicate in the e-mail that you’ve lost your telephone password and would like to recover it. Also indicate your trading account number and attach a scanned copy of your passport to the e-mail. What time is displayed in the MetaTrader 4 terminal? The trading terminal displays the GMT+2 time. How to open a demo account? Download and install MetaTrader 4, select "Open account" in the top "File" menu. Submit the form and you will get a login and password your new demo account. What IP addresses are used for real and practice servers? For dollar trading account:
For cent trading account:
Address of the practice account server: 88.85.79.6:443 Address of the real account standby server: 88.85.79.5:443 Terminal returns a “No connection” message. What should I do? If you see the "No connection” message in the connection status line in the bottom right corner you should act as follows:
How do I enter my trading account in the MetaTrader 4 terminal? You need to download and install the MetaTrader 4 terminal. Launch the terminal, open the File – Login menu. Enter your trading account number and the trader’s password, given at the registration. In the “Server” field select either Masterforex-Real if you have a dollar account or Masterforex-Cent if you have a cent account and press the “Login” button. The terminal returns an “Invalid Login” message. What should I do? Possible reasons:
Error "Missing confirmation code" is appearing. Sometimes when you are trying to make a withdrawing order "Missing confirmation code" error is appearing. Please be sure that your are logged into Trader's Office when you click on the confirmation url. This means that TRADER'S OFFICE PAGE IS OPENED when you proceed with the link. For example:
Step 2 can also look this way if you use mail agents (Outlook, The Bat!, Lotus etc): heck incoming messages from Beaverhead Financial Inc. There is a confirmation link inside. Click on this link. A default browser will open it and there will be Trader's Office page. If you still have "Missing confirmation code" error then just:
 How long does it take for the money to enter a trading account? When funding the account through the Trader’s Office, systems Webmoney, e-Gold and RUpay the money enters the account immediately. With other payment methods money entering can take, on average, 1-5 days depending on the type of payment. For more information on money transfer time frames for various types of payments please check the Trader’s Office. I transfered the money but it doesn't appear on my trading account. What should I do? If you put the money on your trading account but it didn't go through and your account balance remained the same, you need to go to the Trader’s Office and make a notification about your payment in the section “NOTIFICATION ABOUT MONEY TRANSFER” indicating the payment details. After that your payment will be processed by an operator within one working day. Note: If you were issued a bill for making a payment through the system RUpay and paid it, but the money do not appear on your trading account for a long time, you need to send an e-mail to finance@masterforex.org with the number of the issued bill and the payment details. |
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